Avery and Kevin were awesome! I mainly delt with Avery but Kevin was very friendly and we had a good conversation. Everyone at this location was friendly. Avery went above and beyond to make sure I was happy with my purchase. I had to do a return on an item I was told was new at another location, it had visible signs of wear and a defect. Avery told me without me even asking that the item I wanted was a return. It was in better condition than the "new" item I returned! All locations have been friendly for the most part but this one in particular really stands out! Ask for Avery or Kevin and I can guarantee you will get the best customer service. Thank you for... read full review
March 2024
I have updated my review for 1 star to 5 stars because of the professionalizm of Cory the District Manager / Leader . He was very responsive and took the time to converse with me . He was also very accessible even to his Staff . I went up last Saturday to work things out and we ran into a snag but the store was able to reach out to Cory after 6pm at night and get in touch with him . I applaud his customer service and accessibility. While I don’t entirely buy into the pricing tags / case thing it’s something I will overlook moving forward . Thank youI’ve bought several guitars at this location as well as other guitar center locations . Today I walk in and went to... read full review
March 2024
Normally when you shop at a guitar center its the usual atmosphere you see all the guitars on the wall… and think hmmm which one and an employee is usually right there to assist you then you pay and go home… thats where this place differs these guys will go out of their way to make you happy and ensure that everything went exactly as you expected ? i know this because i have now experienced it theres something about a “Guitar store!” That sets it aside from a music store and these guys get it great service great price very willing to work with me on my order sorry it took two days!! ? in the end im floored with the quality service Evette and Braden (i hope im... read full review
Avery and Kevin were awesome! I mainly delt with Avery but Kevin was very friendly and we had a good conversation. Everyone at this location was friendly. Avery went above and beyond to make sure I was happy with my purchase. I had to do a return on an item I was told was new at another location, it had visible signs of wear and a defect. Avery told me without me even asking that the item I wanted was a return. It was in better condition than the "new" item I returned! All locations have been friendly for the most part but this one in particular really stands out! Ask for Avery or Kevin and I can guarantee you will get the best customer service. Thank you for... read full review
I have updated my review for 1 star to 5 stars because of the professionalizm of Cory the District Manager / Leader . He was very responsive and took the time to converse with me . He was also very accessible even to his Staff . I went up last Saturday to work things out and we ran into a snag but the store was able to reach out to Cory after 6pm at night and get in touch with him . I applaud his customer service and accessibility. While I don’t entirely buy into the pricing tags / case thing it’s something I will overlook moving forward . Thank youI’ve bought several guitars at this location as well as other guitar center locations . Today I walk in and went to... read full review
Normally when you shop at a guitar center its the usual atmosphere you see all the guitars on the wall… and think hmmm which one and an employee is usually right there to assist you then you pay and go home… thats where this place differs these guys will go out of their way to make you happy and ensure that everything went exactly as you expected ? i know this because i have now experienced it theres something about a “Guitar store!” That sets it aside from a music store and these guys get it great service great price very willing to work with me on my order sorry it took two days!! ? in the end im floored with the quality service Evette and Braden (i hope im... read full review