Dead River Company

Dead River Company is known for its reliability in delivering propane, heating oil, and kerosene to homes and businesses in Northern New England. They offer energy-saving solutions and install high-efficiency heating equipment, while providing 24-hour emergency service for their customers' peace of mind. A customer had an experience with Karen from Dead River Company regarding an accounting issue. Karen was reported to be patient, extremely helpful, and followed up on each step to assist the customer in setting up an account. Another customer recently used the service department at Dead River and had a less positive experience. After being contacted multiple times by the company to set up a service plan for their boiler, they agreed to an appointment. However, the technician who came out was not familiar with the customer's boiler and was on hold for over two hours with tech-support. The customer was then charged over $400 for a simple service due to the technician's extra time on the call. The customer spoke with the service department's customer service, Lisa, and was told that nothing would be done to address their concerns. On a positive note, another customer had a pleasant experience with the company's customer service and on-site technician. The technician who came out to their house in Manchester was described as pleasant and explained what needed to be done to fix their issues. In conclusion, Dead River Company generally provides reliable and pleasant service, but there is room for improvement in their communication regarding service plan coverage and charges, as well as in handling customer concerns.