Haskell Susan OD

Jul 2024

Very disappointed in the Opthamologist. Didn't even complete my exam and then told me to schedule appointment for cataract surgery. I will never go back and it is nothing but a factory

Apr 2021

I recently went to their Portsmouth office for a laser (Yag) treatment only to find out that their machine was inoperable. They actually called the rep for the machine while I was there, and told me we needed to reschedule. Several days later after not receiving a call I called them only to find out that they were not scheduling any Yag procedures until further notice. I was told during the appointment that the machine costs $70,000 and they had it for 9 years so far. What irks me about this is how a large and very widespread practice would have a machine that wasn't working properly, and that they would even hesitate to get another one right away. I have done some research and was assured this machine paid for itself many times over those 9 years, and that they weren't hard to come by. I have been with this practice for about 15 years now, had 2 eye surgeries with them and this was a repair to the original lense implant 6 years ago. I get it that all things break from time to time, but a practice with 3 locations with just one of these machines??

Jun 2019

After three visits to finally get my prescription right, or supposedly a correct one, I left the office never convinced the prescription was the correct one. I went one year, often not using my sunglasses at all, always squinting or struggling to focus. They were not the same as my regular glasses. After recently going back to my eye doctor in MA, I was told the lens in my sunglasses was not what was prescribed. I would never have gone back anyway, but after discovering this, it was time to yelp.