Bad (actually dangerous) communication Bad pricing
I called as a new customer to keep the propane the previous homeowner had with Eastern and to add on oil. I have a 1,000 gallon tank that was near empty and needed a full fill. They set the account up and said someone would be out to inspect the oil tank before it could get filled. They said it would happen in a week.
Two weeks later I called to see why the tank was not filled and that’s when I was FINALLY TOLD that the tank enclosure did not allow inspection. If it had been during the winter my house would have froze. I worked in this industry and a frozen house is a... read full review
May 2023
Customer service is outstanding! We had an issue starting our propane heater at our seasonal campsite and they went above and beyond! From the people who answered the phones to the tech who came out immediately. I wish I got their names. They were all exceptional and I am happy to be a customer! Thanks to all.
November 2022
customer service quality,I have been their customer since 2001, didnt purchase karosene last, due to many different factors, one of them being financial crisis, we ended up burning a lot of pine wood over the winter in our wood stove, it was either that and food on the table, or karoseme amd not enough to pay for the food....., so my account has been deactivated. Upon calling the customer service, they have refused to mark my account as active, reinstate it and schedule fuel delivery, saying that they don accept NEW customers !!!! I have been their customer for 21 YEARS!!!local office rep, Josh, was suppose to call my cell to talk about it, in sted he chose to dial the... read full review
Bad (actually dangerous) communication
Bad pricing
I called as a new customer to keep the propane the previous homeowner had with Eastern and to add on oil. I have a 1,000 gallon tank that was near empty and needed a full fill. They set the account up and said someone would be out to inspect the oil tank before it could get filled. They said it would happen in a week.
Two weeks later I called to see why the tank was not filled and that’s when I was FINALLY TOLD that the tank enclosure did not allow inspection. If it had been during the winter my house would have froze. I worked in this industry and a frozen house is a... read full review
Customer service is outstanding! We had an issue starting our propane heater at our seasonal campsite and they went above and beyond! From the people who answered the phones to the tech who came out immediately. I wish I got their names. They were all exceptional and I am happy to be a customer! Thanks to all.
customer service quality,I have been their customer since 2001, didnt purchase karosene last, due to many different factors, one of them being financial crisis, we ended up burning a lot of pine wood over the winter in our wood stove, it was either that and food on the table, or karoseme amd not enough to pay for the food....., so my account has been deactivated. Upon calling the customer service, they have refused to mark my account as active, reinstate it and schedule fuel delivery, saying that they don accept NEW customers !!!! I have been their customer for 21 YEARS!!!local office rep, Josh, was suppose to call my cell to talk about it, in sted he chose to dial the... read full review