Ulta Beauty

Feb 2024

Bought a 10 in 1 heat protectant spray which honestly was a decent deal. I Amazon searched it and this one of the more affordable locations for this product. Someone greeted me on entrance. The only downside we're the lack of display items some items didn't have a "display" sample or they were empty/broken.

Jan 2024

I keep trying this location periodically, but the customer service doesn't improve. 3 women standing at the counter talking to each other and talking about customers while 1 of them work 1 register and the line is super backed up. Being rude must be a prerequisite to work here. I went to pick up my birthday freebie and 1 woman was talking to me and just stopped when her friend arrived and her friend rolled her eyes and talked to me like I was stupid and they were done talking with me and were more interested in each other. The time before that, a UPS guy was bringing in a huge box and I held the door for him and the women at the counter were giggling and having him return it to the truck and bring it back into the store and saying they were making him mad like it was some kind of game. The time before that, a man was trying to get me to buy mascara and was very pushy as I walked into the store and seemed angry I didn't want his stupid mascara. The Council Bluffs location is much nicer. I think I periodically forget why I dislike coming here and need a reminder. Shopping for cosmetics should be fun and relaxing, not stressful.

Jan 2024

Got in and got what I needed. The party I dont like is the cashier trying to force me to sign up for rewards. Telling me it would be more difficult to make a return if I don't? How would it be any different? I still get a receipt. Asking for my number or a friend number, don't think it's necessary, especially since I get 1 thing there every few months.