JCPenney Portraits

Mar 2024

The young blonde photographer that worked on Saturday was lovely. She was very patient with my children and forthright about the prices of each item. The pictures were very cute and we will return. Instead of spending $650 on some fancy overlays and an outdoor session, we paid 1/6 of the price and were just as, if not more, satisfied with the result. Groupon for the win! The Shutterfly digital album was easy to access and available the same day. It was very easy to use. Polite staff, cute photos and an efficient process. I couldn’t ask for much more!

Sep 2023

I had a photoshoot for my one-year-old's birthday in July, and unfortunately, I cannot give it a positive review. While the digital images were eventually received a week later, after multiple follow-up calls. I paid extra in cash for a standard 10x13 print, as their card machine was broken. I called them multiple times and was told they will have the issue taken care of, have the manager look at it. Unfortunately, despite my payment, I never received the print. This left me frustrated, as there was no way for me to dispute the charge given the cash transaction.

May 2023

There is a reason why the staple stores... Sears, Wards, Brandeis, and Woolworth are no longer around. All one has to do is walk into Penny's and what is missing...customer service...quality merchandise and employees who wanted to work in retail.I went into Penny's to make a purchase... no one was around to direct me to the item I was looking for....so wore out some leather to find it... when I did... you got it... no one was around to offer assistance.I had a coupon, a 10 dollar one. As I went to the front, I was told the coupon was only worth 3 dollars. I did not purchase the product.The moral of this story is today's retail business's have lost their focus... the blame for their stores closing is how divergent they have become from the building blocks that made them great.