The plumber came within an hour and a half of when I called to schedule the appointment. He quickly got to work and fixed the problem, explaining what the problem was and how to avoid it in the future
September 2024
I have had absolutely good interactions with this company. JJ in the office is always professional and very polite and Bill is always understanding of some of the special challenges we have. I work at a place that provides in paitent mental health care to children, sometimes damages seem excessive, once I explained this he has always been great. He will always be supportive of the staff and if the children are around he always greets them and will chat briefly, he does not talk down to them because of the damage, this truly helps. Oh by the way he is an excellent plumber and has helped in many ways, sometimes the attitude towards what we do is just as important. You... read full review
July 2024
I had Southside Plumbing come out to take care of clean outs to my main sewer line in my backyard. When they found those packed with mud, they made a date to come back. They basically had to re-do almost everything a smaller plumbing company had done which, needless to say, was very upsetting to me.
The Southside Plumbing Crew was great!! They were enthusiastic and knowledgeable about what they were doing, and enjoyed their work. They kept saying that Customer Service and Customer Satisfaction; making certain the Customer is pleased before they leave the job, is the most important thing to them. What took the previous plumber over 4 weeks to do... read full review
The plumber came within an hour and a half of when I called to schedule the appointment. He quickly got to work and fixed the problem, explaining what the problem was and how to avoid it in the future
I have had absolutely good interactions with this company. JJ in the office is always professional and very polite and Bill is always understanding of some of the special challenges we have. I work at a place that provides in paitent mental health care to children, sometimes damages seem excessive, once I explained this he has always been great. He will always be supportive of the staff and if the children are around he always greets them and will chat briefly, he does not talk down to them because of the damage, this truly helps. Oh by the way he is an excellent plumber and has helped in many ways, sometimes the attitude towards what we do is just as important. You... read full review
I had Southside Plumbing come out to take care of clean outs to my main sewer line in my backyard. When they found those packed with mud, they made a date to come back. They basically had to re-do almost everything a smaller plumbing company had done which, needless to say, was very upsetting to me.
The Southside Plumbing Crew was great!! They were enthusiastic and knowledgeable about what they were doing, and enjoyed their work. They kept saying that Customer Service and Customer Satisfaction; making certain the Customer is pleased before they leave the job, is the most important thing to them. What took the previous plumber over 4 weeks to do... read full review