First and foremost, I am absolutely floored with the level of care and compassion with which Ben and his crew handled our job. A small error, on an incredibly head scratching job, required us to call back and explain the job wasn't finished. Ben handled this professionally and quickly, coming out himself at 730pm on a weeknight to help us.Folks, when I say I will never call another plumber, I mean it. I have a rowdy toddler boy. Curious, but rowdy. Ben handled this hellspawn with pure class and skill. He had my son helping him bringing him tools. I can't even get this kid that involved. 10 out of 10 on the work, and on just being a rad human being. Totally recommend... read full review
January 2024
My "senior" tankless water heater "died" worst possible time: right before Christmas holiday weekend. Replacement unit couldn't be purchased until day after Christmas, so meant 4 days without hot water. Needed services of one of few plumbing companies who handle Navien brand. Glad I reached Pro Plumb: from first contact they were sympathetic and concerned to do what they could for me. They promised to get to me 1st thing day after Christmas, keeping that promise with true professionalism. Josh arrived early, answered my questions, then checked prices and availability at two distributors for best price. My own research into price range of my model... read full review
March 2023
Called back on the weekend to schedule my service on Monday as our leak was not an emergency which was fine. He arrived on time, was courteous, and got the job done. Our normal plumber was backed up for weeks and ProPlumb was the only one to call us back on the weekend
First and foremost, I am absolutely floored with the level of care and compassion with which Ben and his crew handled our job. A small error, on an incredibly head scratching job, required us to call back and explain the job wasn't finished. Ben handled this professionally and quickly, coming out himself at 730pm on a weeknight to help us.Folks, when I say I will never call another plumber, I mean it. I have a rowdy toddler boy. Curious, but rowdy. Ben handled this hellspawn with pure class and skill. He had my son helping him bringing him tools. I can't even get this kid that involved. 10 out of 10 on the work, and on just being a rad human being. Totally recommend... read full review
My "senior" tankless water heater "died" worst possible time: right before Christmas holiday weekend. Replacement unit couldn't be purchased until day after Christmas, so meant 4 days without hot water. Needed services of one of few plumbing companies who handle Navien brand. Glad I reached Pro Plumb: from first contact they were sympathetic and concerned to do what they could for me. They promised to get to me 1st thing day after Christmas, keeping that promise with true professionalism. Josh arrived early, answered my questions, then checked prices and availability at two distributors for best price. My own research into price range of my model... read full review
Called back on the weekend to schedule my service on Monday as our leak was not an emergency which was fine. He arrived on time, was courteous, and got the job done. Our normal plumber was backed up for weeks and ProPlumb was the only one to call us back on the weekend