Bryan Lgh Medical Center: Howell Derek L

May 2024

My grandfathers nurse, Megan RN on 3rd floor was the most unpleasant and most rude nurse we have ever had to deal with. She was not compassionate at all and never had any sort of answers for us. We had more questions and she just walked out of the room and didn't say a word. Very unprofessional!!

Mar 2024

Wish I could give them 0 stars. I went to the ER with the worst migraine of my life. I felt like someone was taking a sledgehammer to my head and it was day 8 of this migraine. When I got there, they put me in a hallway in a chair where they started an IV. I was left with the IV in my arm for about 1.5 and had no one to check on me. The nurse who originally put the IV in came back and apologized to me (she was an angel) and told me they were swamped. I told her I understand but that the IV was sending zings up my arm. Came to find out, it was sitting on a nerve for the last 20 minutes of it being in there. To this day, I have permanent damage in my left arm. When the doctor came back, the migraine was still there so he recommended a lumbar puncture. I refused as I was alone and terrified and felt like that was a last resort. He said that if I didn't get it, I had to leave against medical advice which I did. When I said this, he was pissed. He threw the paper to sign at me. I felt like he wanted me to get this lumbar puncture for his own satisfaction or something. Then, they sent me a $2,000 medical bill after all of this which I said I'm not paying because of the treatment I received. I had them look into this and they said they did nothing wrong. I then applied for some financial assistance and the woman on the phone told me that the assistance was for people who actually need it.. wow. I was then granted the assistance and I made scheduled payments on the bill. I missed 1 single payment because I was in the hospital after having a double mastectomy! And they sent me to collections. If you want terrible medical care and awful staff, this is your place!

Dec 2022

My medical procedure went fine. THEN the problems started - with billing. I'm being billed TWICE for the procedure. I paid over the phone when I couldn't access MyChart. More than a week later, I receive a bill for the procedure. I am being billed TWICE. It is virtually impossible to actually speak to a person in the billing department. I've left comments on the "contact Bryan" page. I spoke to the "patient's advocate" or something like that, but have not heard back from Bryan Health.