We feel that our cats will be in extremely good hands here. The pricing is very economical compared to what we had been paying for vet services before (about 1/4th the price or even less), and we definitely didn't feel like "just a number" here - the vet and vet tech took the time to get to know us and our cat. And the vet showed tremendous knowledge and patience and care towards our senior, special needs cat. ❤️ We felt welcomed and at ease from the front check-in/-out to the exam room. We're very glad to have found this vet - highly recommend!
August 2024
Been here for the past three years. The care is top notch, very knowledgeable, and affordable. Have never had a problem and any questions are answered very timely. They stay up to date on the latest research for various breeds of pets and will meet your furbaby where they are comfort wise while continuing to provide excellent care. Dr. Hellbusch has been the main doctor we've had over the years and would definitely recommend his expertise.
August 2024
We arrived at our appointment (07302024) and our dog stumbled when getting out of the van and scraped the top of her nose. I informed the Doc and she looked at it but never once attempted to clean it. She did take the dogs temperature and put the thermometer on the counter in front of the computer with poop all over it. Gross. Later she did wipe it down with tissue and put it back on the counter where it was before without cleaning the poop off the counter. She never washed her hands. We have always had a good experience here at Papillion Heartland with the exception of today. A bit grossed out.
We feel that our cats will be in extremely good hands here. The pricing is very economical compared to what we had been paying for vet services before (about 1/4th the price or even less), and we definitely didn't feel like "just a number" here - the vet and vet tech took the time to get to know us and our cat. And the vet showed tremendous knowledge and patience and care towards our senior, special needs cat. ❤️ We felt welcomed and at ease from the front check-in/-out to the exam room. We're very glad to have found this vet - highly recommend!
Been here for the past three years. The care is top notch, very knowledgeable, and affordable. Have never had a problem and any questions are answered very timely. They stay up to date on the latest research for various breeds of pets and will meet your furbaby where they are comfort wise while continuing to provide excellent care. Dr. Hellbusch has been the main doctor we've had over the years and would definitely recommend his expertise.
We arrived at our appointment (07302024) and our dog stumbled when getting out of the van and scraped the top of her nose. I informed the Doc and she looked at it but never once attempted to clean it. She did take the dogs temperature and put the thermometer on the counter in front of the computer with poop all over it. Gross. Later she did wipe it down with tissue and put it back on the counter where it was before without cleaning the poop off the counter. She never washed her hands.
We have always had a good experience here at Papillion Heartland with the exception of today. A bit grossed out.