I first used Chris and Sons for holiday lighting services in 2018. Beyond the initial installation, communication, and follow through were sorely lacking, but the excuses were abundant. In 2022, despite paying for installation on October 9th, I went without lights. On December 5th, I reached out to ask that the $390 I'd paid for 2022 be applied to 2023. The lights went up in 2023. This year, I reached out October 18th and was told I was on the schedule for the following week. On Nov 1, I reached out to let him know we'd be in and out that weekend but that we'd left the lights outside. His response was, "I'll be there!" November 12th, I asked... read full review
August 2024
Terrible customer service. If you have the audacity to text him after 5:00 pm after not hearing from him for more than a week after submitting payment in advance to find out when he plans to fertilize your lawn so you can get it mowed he'll chew you out. It was 7 pm and he could have just replied the next day. When I expressed disappointment with his response, he responded with "I don't need your money I don't want customers like you." He no longer has my business and I've discouraged others from hiring him.
July 2023
Very disappointed with this company. It was very difficult to get ahold of them. Then they would set up a time and never show up. The last time they didn't even bother to let me know or to reschedule with me. If your that busy then just say so. That way I can move on and find someone else.Funny you want to say that it was the weekend when you told me that you would be here Friday, then YOU asked to reschedule to Saturday. I was completely understanding. All you had to do is let me know that it was a bad time and we could have worked something out.
I first used Chris and Sons for holiday lighting services in 2018. Beyond the initial installation, communication, and follow through were sorely lacking, but the excuses were abundant. In 2022, despite paying for installation on October 9th, I went without lights. On December 5th, I reached out to ask that the $390 I'd paid for 2022 be applied to 2023. The lights went up in 2023. This year, I reached out October 18th and was told I was on the schedule for the following week. On Nov 1, I reached out to let him know we'd be in and out that weekend but that we'd left the lights outside. His response was, "I'll be there!" November 12th, I asked... read full review
Terrible customer service. If you have the audacity to text him after 5:00 pm after not hearing from him for more than a week after submitting payment in advance to find out when he plans to fertilize your lawn so you can get it mowed he'll chew you out. It was 7 pm and he could have just replied the next day. When I expressed disappointment with his response, he responded with "I don't need your money I don't want customers like you." He no longer has my business and I've discouraged others from hiring him.
Very disappointed with this company. It was very difficult to get ahold of them. Then they would set up a time and never show up. The last time they didn't even bother to let me know or to reschedule with me. If your that busy then just say so. That way I can move on and find someone else.Funny you want to say that it was the weekend when you told me that you would be here Friday, then YOU asked to reschedule to Saturday. I was completely understanding. All you had to do is let me know that it was a bad time and we could have worked something out.