We had water seep into our basement window after a week of heavy rain, so we called SERVPRO to make sure there wouldn't be any major damage. First of all, the woman I talked to on the phone was so lovely. She was helpful, empathetic, patient with my questions, and took time to explain the process.
Then, even though they are busy with SO many water damage calls, Adrian called me back within 20 minutes to schedule a house call. He came the next day and was very thorough in his assessment. He checked our whole basement for moisture even though the leak was only in one room. (He also killed a spider for my daughter!) Again, he took the time to explain... read full review
May 2024
This company goes above and beyond to help you with any questions you may have. They do not do mold spore testing but spent over an hour of their time explaining if our crawl spaces were encapsulated properly and gave us references on companies to call for testing. I was so impressed by Jim’s knowledge and willingness to help me out. Definitely the company to call if needed.
April 2024
ServePro Mitigation was excellent. They were quick to respond, great to work with and reliable. The team's manager, Mike, is phenomenal. He goes above and beyond and I'd use ServePro again in time of need literally because of him. When having trouble with my insurance claim, I called him on his direct cell line and he not only was helpful, but he took his own time to work with the claims adjuster personally to help ensure I was given an accurate adjustment and claims payment. Without his support, insurance was trying to make me salvage carpet that was damaged beyond repair. His call corrected their misassumptions and enable me to receive full replacement... read full review
We had water seep into our basement window after a week of heavy rain, so we called SERVPRO to make sure there wouldn't be any major damage. First of all, the woman I talked to on the phone was so lovely. She was helpful, empathetic, patient with my questions, and took time to explain the process.
Then, even though they are busy with SO many water damage calls, Adrian called me back within 20 minutes to schedule a house call. He came the next day and was very thorough in his assessment. He checked our whole basement for moisture even though the leak was only in one room. (He also killed a spider for my daughter!) Again, he took the time to explain... read full review
This company goes above and beyond to help you with any questions you may have. They do not do mold spore testing but spent over an hour of their time explaining if our crawl spaces were encapsulated properly and gave us references on companies to call for testing. I was so impressed by Jim’s knowledge and willingness to help me out. Definitely the company to call if needed.
ServePro Mitigation was excellent. They were quick to respond, great to work with and reliable. The team's manager, Mike, is phenomenal. He goes above and beyond and I'd use ServePro again in time of need literally because of him. When having trouble with my insurance claim, I called him on his direct cell line and he not only was helpful, but he took his own time to work with the claims adjuster personally to help ensure I was given an accurate adjustment and claims payment. Without his support, insurance was trying to make me salvage carpet that was damaged beyond repair. His call corrected their misassumptions and enable me to receive full replacement... read full review