We called H.A Thompson and sons to come and look at our water heater. Another company had installed it on 8/8/23 before we bought our home in November. Once we moved in our hot water heater gave us trouble from the jump, it seemed like once a month we were having to turn it back on as the pilot light and indicator light would completely go out. I called the original company to come look at it since they had installed it. The other company was only in our house for about 2 minutes before saying it was working fine and there was nothing they could do. Frustrated I called H.A Thompson and sons, they came that day and the gentleman was able to diagnose the problem within... read full review
August 2024
I deleted my old review because I was a little hot headed when I posted it. After talking to Brian, we got it straightened out. I didn't want to leave the impression that the work was bad. It was good. The service technician was great. It was just a Billing issue.
January 2024
This morning I called in to have my old water heater looked at. It was determined that we would have to track down an old part and have it shipped, and the timeframe to get a new one installed was next Wednesday. Eric, the technician, was very understanding that it was a long time to go without hot water, and was very gracious and walked me through how to install a new one if it was the route I decided to go, and completely understood that I would have to check with other companies to see if it could be done sooner.My limited experience with H.A. has been very positive, and very professional.
We called H.A Thompson and sons to come and look at our water heater. Another company had installed it on 8/8/23 before we bought our home in November. Once we moved in our hot water heater gave us trouble from the jump, it seemed like once a month we were having to turn it back on as the pilot light and indicator light would completely go out. I called the original company to come look at it since they had installed it. The other company was only in our house for about 2 minutes before saying it was working fine and there was nothing they could do. Frustrated I called H.A Thompson and sons, they came that day and the gentleman was able to diagnose the problem within... read full review
I deleted my old review because I was a little hot headed when I posted it. After talking to Brian, we got it straightened out. I didn't want to leave the impression that the work was bad. It was good. The service technician was great. It was just a Billing issue.
This morning I called in to have my old water heater looked at. It was determined that we would have to track down an old part and have it shipped, and the timeframe to get a new one installed was next Wednesday. Eric, the technician, was very understanding that it was a long time to go without hot water, and was very gracious and walked me through how to install a new one if it was the route I decided to go, and completely understood that I would have to check with other companies to see if it could be done sooner.My limited experience with H.A. has been very positive, and very professional.