Walmart Home Services

Aug 2022

BEWARE OF SHOPPING FOR GROCERIES ONLINE WITH ZEBULON, NC WALMART... I used the grocery pick up service tonight 08/21/2022 and was treated so rudely by the worker named Sarah and the Lead named Victoria. Our pickup was supposed to be between 6 and 7pm. I had someone waiting on the groceries at Walmart at 6pm. I called up there and spoke with Sarah who was rude and said to be honest you probably will not even get your groceries today.. I asked why she said they were busy. I asked to speak to a manager because I didn't understand why it wouldn't be done today. That is when the another lady came on the phone.. I asked if she was a manager... she said yes. I explained to her what was said and stated I thought the young lady was rude. The lady asked who told me this.. I said it was the lady that handed you the phone. She put me on hold to see what was going on. She came back to the phone and said she is not sure but my order just popped up in the back... she would put me on hold and go back and see how long it would be. This time I heard her tell another co worker... I put her on hold... Sarah.... you are soooo rude.... Sarah replies... Yes.... I am soooo rude.... and the manager again states... Sarah you are so rude and they laugh together... Sarah states I told her she isn't getting her groceries tonight in a sarcastic voice... they laugh and then the manager goes on and I'm still listening while I'm on hold about 10 more minutes. The manager then comes back to the phone and says mam'.. I said before you said anything can I have your name please... she says Victoria.. I said Victoria you did not put me on hold and I heard you guys make fun of me and carry on... I want to speak to your manager now... I have been treated so badly... Victoria hangs up the phone.I call back and speak with a store manager. The store manager went to find out what was going on and called me back stating it would be about an hour but he did send help over there. He stated those two were at lunch and he would be speaking with them when they came back so he could hear both sides of the story. I asked him if Victoria was even a manager and he stated she was a Lead. I will not be doing online orders from them again because of this. Not to mention it will cost us around $8 in gas having to go back home and then back to pick them up. I believe this is one time two people need to be let go of their jobs. You should not treat people like this. What happened to customer service? We finally were notified that our order was ready at 7:34pm. Went to pick it up and checked in at 8:06... was not brought out until 8:39 and they even brought groceries out to 2 other people who pulled in after us before they would bring ours out... Went to call the store manager back to let him know and low and behold... he would not answer my call... tried 5 times to get him... the girl at the desk said she would hand a message to him and still no phone call.... 'Walmart in Zebulon will not get my business again!!!!!

Aug 2022

When you use the pick up app with this store it will not tell you when items are out of stock, they made substitutions for half my order. Also the app shows times available, just to have it delayed and when "your order is ready" be ready to wait greater than 30 minutes in the parking lot. I use this app at other stores and website is pretty accurate on out of stock supplies, and have never waited more than 15 minutes for orders. I will not use pickup at this store again.

Oct 2021

Typical Walmart. Came in for a wide assortment of items the day before Halloween. Very limited candy selection. Hardly any costumes. Found the batteries we needed size 2032 for car fob. Found an assortment of outlet covers we needed. No salt free green beans. No towel rack like what we wanted. Did find a fluffy pillow we didn't even know we wanted until we passed it by. Store seemed to need restocked on this Saturday afternoon. The first two carts I chose had wonky wheels and had to be returned for as smoother buggy. All were rusty. None were sanitized and nothing around to clean them. Employees were in masks as were most shoppers.