Had them install my unit in 2022. Had an accident doing yard work & called to seek advice on what to do until someone could come out to service it. It's suppose to rain, & there were wires exposed. I called at 5, customer service stated someone would call me back. An hour later at 6, I called again, looking for an eta. Nothing. Customer Service said it could take a while. Called again at 8, couldn't get through. Called again at 9:00. Customer Service stated I SHOULD have at least received a update on when to expect them. Still no update. Knowing it's the weekend on Labor day, I wasn't expecting to be seen, BUT was expecting a call back at the... read full review
September 2024
Hi. At first, I spoke with a couple of different people on the phone to get things going and explain my problem with my AC. Technician showed up on time with buckets of patience and tools:) Temp. fixed me up, ordered a part and set me up with maintenance. A couple of days later, a different tech came by; on time, and installed. I was able to pay my bill via the tech at my house. Five Star Experience. THANKS!!!
August 2024
Technician was here the 90+ degree day that I called, assessed the situation and had the problem resolved in a couple of hours. He was personabe, knowledgeable and pleasant. Excellent service on an air conditioner on an extremely HOT day.
Had them install my unit in 2022. Had an accident doing yard work & called to seek advice on what to do until someone could come out to service it. It's suppose to rain, & there were wires exposed. I called at 5, customer service stated someone would call me back. An hour later at 6, I called again, looking for an eta. Nothing. Customer Service said it could take a while. Called again at 8, couldn't get through. Called again at 9:00. Customer Service stated I SHOULD have at least received a update on when to expect them. Still no update. Knowing it's the weekend on Labor day, I wasn't expecting to be seen, BUT was expecting a call back at the... read full review
Hi. At first, I spoke with a couple of different people on the phone to get things going and explain my problem with my AC. Technician showed up on time with buckets of patience and tools:) Temp. fixed me up, ordered a part and set me up with maintenance. A couple of days later, a different tech came by; on time, and installed. I was able to pay my bill via the tech at my house. Five Star Experience. THANKS!!!
Technician was here the 90+ degree day that I called, assessed the situation and had the problem resolved in a couple of hours. He was personabe, knowledgeable and pleasant. Excellent service on an air conditioner on an extremely HOT day.