Jeff showed up as scheduled and had my AC up and running within an hour. He was friendly but professional too. I hesitated to call Ward because it's not just a local company, but my usual person wasn't available. I will be happy to use them again!
September 2024
Jeb and Brad are amazing technicians. Our plumbing was a complex issue and not only did they correct and repair the problem, they showed genuine concern. Customer service second to none. We will not only recommend Wards services but also highly recommend Jeb and Brad. Thank you ! Wayne & Belinda Mitchell Mill Creek- Mountain View Villas Units A, B & C Franklin NC
September 2024
I always continue to gain confidence every time I call the organization. Sharp on the phone, way beyond courteous and I formative. And they don’t miss anything, including benchmark communication from start to finish. Now all their technicians have been champs todays ,Alan C,just seems to go a bit further with great customer experience. Found the problem quickly but I wanted to show more in case it wasn’t. He supported me, listened and offered feedback on the two or three things I was uncertain about. Then said nicely and confident. I’d like to do what I thought first then if not we will go to next step. Ok. And you know what Alan was right. Great work... read full review
Jeff showed up as scheduled and had my AC up and running within an hour. He was friendly but professional too. I hesitated to call Ward because it's not just a local company, but my usual person wasn't available. I will be happy to use them again!
Jeb and Brad are amazing technicians. Our plumbing was a complex issue and not only did they correct and repair the problem, they showed genuine concern. Customer service second to none. We will not only recommend Wards services but also highly recommend Jeb and Brad.
Thank you !
Wayne & Belinda Mitchell
Mill Creek- Mountain View Villas Units A, B & C
Franklin NC
I always continue to gain confidence every time I call the organization. Sharp on the phone, way beyond courteous and I formative. And they don’t miss anything, including benchmark communication from start to finish. Now all their technicians have been champs todays ,Alan C,just seems to go a bit further with great customer experience.
Found the problem quickly but I wanted to show more in case it wasn’t. He supported me, listened and offered feedback on the two or three things I was uncertain about. Then said nicely and confident. I’d like to do what I thought first then if not we will go to next step. Ok. And you know what Alan was right. Great work... read full review