Touchstone Fine Cabinetry

Jul 2023

The entire plant is a OSHA violation, it’s basically a swimming pool indoors but fild with mold, algae, and saw dust. They call themselves fine cabinetry but I’ve found better builds done on bird houses than these cabinets that they have, they take so many short cuts it’s not funny, and the plywood they use is so brittle itll crack and snap like twigs, and the cabinets they build are almost completely plywood as well the only thing that’s hard wood is the frame and most the time it’s made from Poplar Wood instead of maple, they also choose the employees es to keep over the fact if they like you for not, it doesn’t matter how hard of a worker you are if they...read full review

Aug 2021

In August 2017 we spent approximately $25,000 to install Touchstone Fine Custom Cabinets with a 15 year warranty in our kitchen. We are having issues with the paint finish on numerous locations and in some places the finish is bubbling up. On 8/4/2021 I called Touchstone Fine Cabinets on a phone number I found on their website. I explained my problem and was told that Touchstone Fine Custom Cabinetry LLC no longer existed and the new owner US Precision Cabinets DBA Touchstone Fine Custom Cabinetry was not honoring the warranty for customers who bought cabinets before 1/16/2018 when the new owner bought the company. I asked to speak with the Company President . On 8/5/2021 I received a call from Chris Britton, President US Prfecision Cabinets DBA Touchstone Fine Custom Cabinetry who refused to honor our waranty. Is it fair to consumers who bought products from Touchstone Fine Custom Cabinets prior to 2018 to not receive any compensation for faulty products??? Touchstone Fine Custom Cabinetry is advertising the SAME products I bought on the SAME website HTTP: Touchstonefinecustomcabinetry.com on the even though they are selling the same cabinets I bought, manufactured by the SAME people in the SAME Plant??? It's like Chrysler not honoring the waranty on cars purchased before their merger with Fiat in 2014. You have new ownership yet they still honored the waranty even though it was new ownership. That's how we the consumers must expect companies to treat us. Fairly

Nov 2020

Walked in today to give a package that was accidently delivered to us and no one was in the office, so I called the 2 different numbers and no one picked up. I heard some talking and went to another door that was a hallway with office. 2 ladies were standing in the hallway talking, so I knocked on the door. They both looked at me and then went back to talking. I waiting for another minute and they kept ignoring me so I left the package at that door and walked out. Tall blonde lady and a short black haired lady. Terrible customer service and ignoring people like you were the queens of the world got you this 1 star review.