Carolina CAT - Hickory, NC

May 2024

Much improvement as of recent in the parts and rental department. In the earlier years of business with them things took unnecessary amounts of time to get done and communication was difficult, but as of late everyone has been very nice, responsive, Timely, and helpful for my business needs. The sales staff is expert and knowledgeable.

If you had a bad experience from them several years ago, it may be worth a new shot because I’ve seen much improvement in customer service. The 5 star rating has only been earned as of recent, but they have earned it.

On a final note, the service department is still somewhat expensive, but that is understandable for a large...read full review

Nov 2023

Got ripped off. Was quoted around $400 for a service. Oil provided by them, filters that I supplied. Was told it would include Greaseing the machine. Was charged an extra $235 to Grease the machine. And it was not even greased. They had to take it back while I was there and grease it. But they charged me for 2 hours. I asked him to replace the sensor on the door. The guy said he looked at it and it was fine. It is still broken. They will never see my company's money again..After the bad service,, the mgr called me and I explained to him. He investigated the service and talked to all the techs. After he got to the bottom of things he called me back. He said they dropped...read full review

Sep 2019

I bought a jumping jack tamp of them at first. They were very helpful even then it was a cheap product. I went back and bought a cat 308 off griff the salesman for compact equipment. I can say from the time of sale to this day he will answer phone and call back very quickly as well as do his very best to solve any issues u have. Even tho I bought 1 machine I feel like he treats me like the guy that bought 10. I am very happy with the sales and service. Spending the extra money on cat was well worth it!