Reviews for Geek Squad

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Sep 2024
Terrible. Employees are rude and not very helpful. You’re gonna wait an hour or so before anyone speaks to you. Drive to pineville. They have more than one employee and actually seem to know what they are talking about. Matthews is a joke.
Oct 2022
I hate to give Best Buy a bad rap but since they are associated with geek squads, they need to reevaluate doing business with them. Some of their driver suck. October 7th I decided to stay home all day to wait for my delivery of a washer. Driver left voice message saying they will be late and plan to come after the time they were schedule to come. I said fine. I decided to run out to get some lunch around the final hour they were suppose to come. Mind you. They were suppose to come between 9am-1pm. I went to get food around 12:35pm. They called back and said they are on their way. I told I step out to get some food but I should be there when they arrive. When I got home. I didn't see no truck, I checked my CPI security and they never showed up. They call their dispatch and lied and say they waiting for 20 mins before they left. They never rang the door bell of mentioned to me that they arrived. I was so pissed becuz use I waiting all day and this was geek squad delivering my washer since the first one was damage bad. One of the guy name was Dominic. They need to do some workshop with the delivery driver especially if they are dealing with 3rd delivery company. Best Buy was able to rectify the situation and got me a brand new wash with no additional cause. I will continue to buy from Best Buy Outlet. They have good deal and the workers are wonderful. So have to have my washer. I would recommend Best Buy Outlet in Pineville. They are great.
Sep 2021
I've been best buy customer all of my electronics / everything .. hp vector, macbook pro, 65' LG p , Sony camera profe, ...so on as loyal customer they could not help me for my monthly bill payment interest rate on a difficult period of time on pandemic l was laid off my work coz closed due to pandemic and they sent me $ 500 .00 interest to pay . I was shocked!I wouldn't recommend to any one !