Southern Heating & Air Conditioning

Southern Heating & Air Charles, the manager of the field service technicians called me around 8:05 am the morning of the appointment & asked if I still wanted to keep my previously scheduled appointment at 10:00 am. I said yes, is there something wrong. Charles said no, I just wanted to make sure & does he have to call you first or can he just show up? I said no, not as long as he's coming around my appointment time. I asked Charles the name of the technician who was coming and he said Christian. At 11:05 am, I called Southern Heating & Air to get an estimated time of arrival for the service technician. Pam answered but transferred me to Charles.... read full review

Woke to a cold house with a winter storm approaching the same day. I had never used this company, so I could only hope to get help from them. Called company’s number at 6am and was able to speak to a person via answering service. Company person called me around 8am, gathered info and said a technician would call when otw. At 11 am the technician, Jared, called, arrived on time, was courteous, professional, compassionate and went right to work. He was able to diagnose and correct the problem within an hour. He explained everything he was doing, answered my questions and said someone would follow up with me on the next business day. The goal was to get my heat up and... read full review

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