Jacksonville Community Based Outpatient Clinic (CBOC)

Learning the VA system has been difficult. Carlos really demonstrated kindness on a very professional level when dealing with my disabled father-in-law. He help me get connected with Ms. Monk a helpful social worker. The two of them working together help me get connected to a pack and supplies I needed to assist me and caring for my father-in-law.

I would not recommend Jacksonville CBOC to anyone. Not only will you wait an extended time for an appointment, but you are also going to spend your day there on the day of your appointment.
Doctors seem to come and go, therefore you are required to start from the beginning each time you see a new provider. I highly recommend you travel to Wilmington VA for your care.

When I first visited and transferred to this clinic from Virginia I was very positive about the service I received and the positive attitude of the staff I interacted with. Today was very different. I had been scheduled for a consult with their new physician, but when I arrived I was told that it had been cancelled. I was told that they had left a voice message; however, the message was given to my wife's phone, not my phone. Why? I was then informed that I could reschedule the consult. The staff member who worked with me was very helpful, but there seems to be a lack of communications or miscommunication problems in this VA clinic. I never had problems like this... read full review