Kustom Disaster Restoration

Kustom's Superintendent Steve Withrow was amazing throughout the entire process of restoring four rooms of our home damaged by flooding due to a valve burst. He came to our rescue and took the lead to get our repairs back on track after some lag time passed between our insurance adjuster and project manager. As soon as he came into the picture repairs sped up noticeably. Steve was also available for a phone call inquiry even when out of town. He was extremely prompt and courteous responding to all phone calls, texts and emails. There were a few challenges during the restoration process and Steve handled them like a pro...keeping us informed every step of the... read full review

They were outstanding to work with. They properly recommended what to do, received approval from the insurance company, and didn't take shortcuts. The job required sanding and restaining the downstairs floors plus two stair cases. The staircases and handrails were hand-sanded. Then the balusters and back of the steps were repainted.

We had a horrible disaster 6 weeks after buying our home. Thanks to the team at Kustom we not only were able to return home but we were able to make upgrades to our house. Kustom helped us address the hazards so we could safely return home. They helped us advocate with insurance and coordinate with their team every step from abatement, demolition, and reconstruction. They provided referrals to specialists & always had our back. I cannot recommend them enough! Specifically, recommend Dominic his customer service and attention to detail from start to finish was amazing!