Hendersonville Custom Painting & Remdeling

Jul 2019

Home Depot set up the contact for a deck project 14JUL. HD advised that I would be contacted by the contractor and an appointment for an at home estimate would be made. I missed a call 15JUL @1138, I returned the call left a message @1149. 18JUL I called again to follow up as I had not heard from the contractor again. He picked up & told me his "day is hot and sweaty." I introduced myself and said I wanted to set up my at home estimate. The contractor asked how big the deck was. I gave a guess, and said that I actually wanted it torn down, a concrete slab poured and a new deck built. He kept asking for measurements so he could give me an estimate. After the third time, I asked if he was trying to give me an estimate first and then come out to see if it's right, he said yes. I mentioned that's not how the other contractors were assessing the job. They had been coming out to give estimates. He repeated that he needed the measurements and offered to even text me the results. He said it was so that he could see how much it was going to cost first. I told him that was not what i wanted to do and that we would keep looking. He said, bye bye, and hung up. I already called HD's Pro-Referral number and advised them of my experience.