Don't get me wrong the staff are excellent. BUT THE NEW OWNER... is wet behind the ears a barely twenty something who sits at the front on her sticker-covered laptop playing video games while customers wait without updates on their appointments, being offered a drink, or being offered a book of nail colors. It's quite sad how this place is now managed. The wait times are longer even though you make an appointment- how does that even make sense? When you ask about your wait time THE OWNER is unapologetic. And the prices are over the top- SNS hands and gel pedicure will cost you $115 plus tip. Who let this CHILD OWN A NAIL SALON? I'm going back to Venice.
July 2024
Love this place! Even when super busy, they are quick to seat you. Broke one of my nails by accident few days after getting them done, and they fixed it for free.
Love the atmosphere and how the nail techs actually listen to you and work with you on finding the perfect color!
July 2024
I’ve always enjoyed coming here and come here almost every two weeks. I figured I would not be a part of the morning rush and come in later in the afternoon at 4:30 to get my services since they don’t close until 7 PM. I wanted to relax since it had been a long, hectic week. I was checked in by the owner, seated, and was told that they were closing early once they got started on my services.
I would have appreciated being told this upfront and I would have chosen a different day to come. There was no sign posted indicating an early closure either. I didn’t get to enjoy any of my services because they were rushed to get through them and I didn’t... read full review
Don't get me wrong the staff are excellent. BUT THE NEW OWNER... is wet behind the ears a barely twenty something who sits at the front on her sticker-covered laptop playing video games while customers wait without updates on their appointments, being offered a drink, or being offered a book of nail colors. It's quite sad how this place is now managed. The wait times are longer even though you make an appointment- how does that even make sense? When you ask about your wait time THE OWNER is unapologetic. And the prices are over the top- SNS hands and gel pedicure will cost you $115 plus tip. Who let this CHILD OWN A NAIL SALON? I'm going back to Venice.
Love this place! Even when super busy, they are quick to seat you. Broke one of my nails by accident few days after getting them done, and they fixed it for free.
Love the atmosphere and how the nail techs actually listen to you and work with you on finding the perfect color!
I’ve always enjoyed coming here and come here almost every two weeks. I figured I would not be a part of the morning rush and come in later in the afternoon at 4:30 to get my services since they don’t close until 7 PM. I wanted to relax since it had been a long, hectic week. I was checked in by the owner, seated, and was told that they were closing early once they got started on my services.
I would have appreciated being told this upfront and I would have chosen a different day to come. There was no sign posted indicating an early closure either. I didn’t get to enjoy any of my services because they were rushed to get through them and I didn’t... read full review