The Spa at Merle Norman

The Spa at Merle Norman offers a relaxing and enjoyable experience, particularly with their facials, which are highly recommended. The environment is cozy and comfortable, especially during scheduled treatments. However, there have been issues with the 20% gratuity fee, which some customers feel is pressured and not optional. There was also an instance where a customer was charged a 40% gratuity fee instead of 20%. Additionally, there were some scheduling and time management issues during the Grotto experience. On a positive note, the service for ear piercing was excellent, with the professional being calm, friendly, and respectful towards the young customer. Despite the minor issues, the services and professionals at The Spa at Merle Norman are generally well-regarded.