About The Spa at Merle Norman
The Spa at Merle Norman offers a relaxing and enjoyable experience, particularly with their facials and pedicure treatments, which are highly recommended. The environment is cozy and comfortable, especially during scheduled treatments. Customers have praised the staff, particularly Brooke and Maria, for their professionalism and welcoming nature. They provide great customer service and make the experience enjoyable. However, there have been issues with the 20% gratuity fee, which some customers feel is pressured and not optional. There was also an instance where a customer was charged a 40% gratuity fee instead of 20%. Additionally, there were some scheduling and time management issues during the Grotto experience. Despite these minor concerns, the service for treatments like the deluxe spa foot treatment and ear piercing has been described as excellent, with professionals being calm, friendly, and respectful. Overall, The Spa at Merle Norman is generally well-regarded for its services and attentive staff.
Went with my mom who is regular there. I got a pedicure treatment from Maria and my had Brooke. Those ladies were soooo nice and welcoming and just fun to chat with while giving us great customer service. Highly recommend!
Booked deluxe spa foot treatment with Brooke! She was very professional and attentive to my needs and requests! Reflexology treatment was just what needed to relax tired muscles! Will definitely be doing this again! Thank you Brooke🤩
I recently had a facial with Brooke, and it was an exceptional experience! From start to finish, she was incredibly attentive and thorough, making sure every detail was perfect. Her technique was both relaxing and effective, and she took her time to address my specific skin concerns. Brooke’s knowledge and care truly made the treatment feel personalized and luxurious. I left with my skin glowing and feeling refreshed. Highly recommend Brooke for anyone looking for a top-notch facial experience!