Empire Today - Charlotte, NC

Empire Today, also known as Empire Carpet® and Empire Flooring®, is a well-established provider of home improvements and furnishings, boasting over 60 years of experience. The company offers a diverse range of quality products, including carpet, hardwood flooring, laminate flooring, tile, vinyl flooring, and window treatments, catering to both residential and business customers across major metropolitan areas in the United States. Customers appreciate the convenience of shop-at-home services, quick installation, competitive pricing, and responsive customer service. Many reviews emphasize the efficiency and professionalism of the installation teams. Customers note that the crews are respectful of their time, often providing timely notifications before arrival. The installation process is described as quick and effective, with teams assisting in moving furniture and ensuring a smooth setup. Some concerns have been raised regarding the appearance of the installation vehicles, which some customers feel do not reflect the professionalism of the brand. While most customers express satisfaction with their flooring installations, there are occasional issues reported. One customer mentioned problems with bi-fold doors after carpet installation, leading to safety concerns. However, many others had positive experiences, highlighting the helpfulness and knowledge of salespeople like Brion, who guided them through selecting options that matched their home decor and explained financing options. Overall, the sentiment remains positive, with a strong emphasis on the quality of service and commitment to customer satisfaction. With over 3 million satisfied customers, Empire Today continues to be a popular choice for flooring solutions.