uBreakiFix by Asurion

uBreakiFix by Asurion in Gastonia, NC specializes in repairing various electronics, such as cell phones, game consoles, tablets, and computers. They offer services for different brands including Apple, Samsung, and Google. Repairs are typically done in-store and can be completed in about an hour. Customers have praised the helpfulness and patience of the staff, particularly Diego and Tim. They were able to assist with phone issues and provide high-quality and fast service. The business is commended for its affordable prices, with one customer stating that they received a brand new phone with all functionalities at a lower price. However, there have been some negative experiences. One customer reported that their phone's camera was broken during a screen repair, and the business was unable to fix it. The customer was told to contact Verizon for warranty, but it was later discovered that Assurion, the retailer, was responsible for the damage. The customer was not satisfied with the way the issue was handled and reported it to Assurion's customer support. Another customer had a frustrating experience with a staff member, Thiago, who rated their experience 5 stars without their consent. The customer was not happy with the service and gave a lower rating. Overall, uBreakiFix by Asurion in Gastonia, NC offers a range of repair services for electronics, but there have been some issues with the quality of service and handling of customer complaints.