American Wood Vents

Jul 2023

We recently remodeled our home. One of the final hurdles to completing the project was the search for the perfect vent. We knew it needed to be custom-made but did not know where to start. The team at America Wood Vents made the process so easy. Gil was available to answer all of our questions and patiently walked us through getting the perfect measurement. The vent arrived quickly and was well protected in wrapping. The fit is perfect! We are delighted with our experience and the final product.

Apr 2022

The sales agent appeared very responsive and knowledgeable initially. But, there was a bit of a misunderstanding about approval of the final design. I did not approve the final design, the paper trail showed that I did not approve the final design, yet he repeatedly claimed I approved the final design. I had emphasized that I was not in a hurry, that if I got the vents within a month or two it would be fine. I have around 25 vents in my house. I'm not Home Depot, but I thought that was a good order. I was apologetic and peaceful, but he fired me as a customer anyway. Blaming the customer is not classy, especially when the opposite is apparent. Employees all over the country are under enormous pressure to perform perfectly every time to the point where they cannot acknowledge that things do get missed sometimes. This puts them in a terrible position. During my last call with the sales agent, I got the distinct impression that the staff may not have all of the tools and assistance they need to deliver good customer care. When things go smoothly, it's easy. When things don't go smoothly, you are at a fork in the road and that's where you separate the sheep from the goats. To add insult, I received a text from the sales agent after our last conversation. In the email, he again stated that I approved the order. No approval exists. So disappointing. So unnecessary.

Feb 2022

I just received my order and it was a really great experience from start to finish. We moved into our house in December and came to find that one of the wooden vent covers (not from this company) was falling apart. I wasn’t around when the floors were originally done so searched Google for a replacement expecting not to find a perfect match but hoping to at least just cover the gaping hole so my kids wouldn’t stick stuff down it! I found American Wood Vents and entered the specs into the website - I did something incorrectly which they immediately caught and called me to fix/clarify. Quality is excellent and it took just a few weeks to arrive. I didn’t know the...read full review