Outstanding customer service. Had a major time consuming repair. Recently moved to area but had used same facility 20 years ago when Grover had the establishment and received outstanding service then. Took a chance, estimate was reasonable with detailed explanations of what was required, timeline given. Two days prior to date of completion my son asked to borrow truck. Called Bill the manager to see if it could be expedited and he arranged for mechanic to work until 10 at night and come in at 6 to get the repair done. Cost came in below estimate. I live 1 1/2 hours away from establishment but plan using them for future repairs.
April 2024
We are from Maine and were staying at a hotel in Flat Rock for our son's wedding. We had a gas line leak, and we called mechanics in the area and they all said it would be the next week before they would even look at it. We were praying for an answer, and called CarStarz, and they said to come in right then! They found the problem within minutes and gave all 6 of us a ride back to our hotel! They had our vehicle fixed before check out time for a reasonable price, and they offered to pick us up. They were our answered prayer! They are very professional, great bunch of guys, and a true example of Southern hospitality! Highly recommend!
February 2024
It's really awesome to once again come across an honest and fair auto shop. Just had my 2014 Focus serviced there and was very satisfied with the whole process from the text quotes, the check-in, check-out and friendliness of the staff. Several of our family members also use this shop and have nothing but good things to say about it. Highly recommend!!!
Outstanding customer service. Had a major time consuming repair. Recently moved to area but had used same facility 20 years ago when Grover had the establishment and received outstanding service then. Took a chance, estimate was reasonable with detailed explanations of what was required, timeline given. Two days prior to date of completion my son asked to borrow truck. Called Bill the manager to see if it could be expedited and he arranged for mechanic to work until 10 at night and come in at 6 to get the repair done. Cost came in below estimate. I live 1 1/2 hours away from establishment but plan using them for future repairs.
We are from Maine and were staying at a hotel in Flat Rock for our son's wedding. We had a gas line leak, and we called mechanics in the area and they all said it would be the next week before they would even look at it. We were praying for an answer, and called CarStarz, and they said to come in right then! They found the problem within minutes and gave all 6 of us a ride back to our hotel! They had our vehicle fixed before check out time for a reasonable price, and they offered to pick us up. They were our answered prayer! They are very professional, great bunch of guys, and a true example of Southern hospitality! Highly recommend!
It's really awesome to once again come across an honest and fair auto shop. Just had my 2014 Focus serviced there and was very satisfied with the whole process from the text quotes, the check-in, check-out and friendliness of the staff. Several of our family members also use this shop and have nothing but good things to say about it. Highly recommend!!!