Watson Energy Solutions and Services

Jan 2024

Beware! They are not honest with the prices! We requested an emergency service for our home. We called and asked for the price of service, they said it would be $135/hour. Now, we are being charged $288 for 20 min the guy spent at our home even after the service man said it was just one hour. The reason behind this is that we get billed from dispatch and the guy happened to be in Raleigh!!!! How is this something we have to pay for being that the company is in Fayetteville??? Why didn't they mention they would charge us for his trip??? They were not honest with us about the real price behind this. We would have called somewhere else if that was the price. My husband and I are very upset about this! He literally did nothing and we are being charged for his trip. Not using this service again. Update: called to complain and the guy tried to gaslight me saying that he told my father in law about charging us the trip even though he spoke with him for 1 second and rest of the time with me. What he didn't know is that he was on speaker and everyone here knows he didn't mention the price of the trip. Then, he proceeds to tell me the guy that came to do the service stayed here for almost an hour according to the gps!! Well, its not my fault if the guy stayed outside doing who knows what but he spent max 20 min inside my house. Then he apologizes and said that they are a point to point service and thats why they are charging the extra hour. He doesn't know what to say anymore to give a real reason why he failed to mention the real price of the service. If I could give negative stars, I would!!!