2 months wait for an appointment and suddenly they said that the insurance information was never processed. Then expressed discomfort to submit the insurance information again saying that would take 30 minutes. When asked why they never contacted the patient to inform that, their reply was “ You should know if your plan would cover you or not”. Awful service and complete disregard for the patient’s needs. And charged 25.00 for not proceeding with the appointment. September 2024.
May 2024
Just called the office to get a copy of my prescription which is needed to be seen by another provider now that I am having a SEVERE eye issue. Since the business no longer accepts my insurance, they canceled my appointment a few years ago on the same day which was no problem. She texted me stating that once I pay a balance then I can pick up my prescription. I've only been there once which was for a routine appt under my federal insurance. She says I have a no-show fee which is inaccurate. During this text dialogue, she became aggressive which prompted me to call the office and the disbelief I experience shook me so bad....she stated, " you either pay the no-show... read full review
December 2023
The office staff has no clue what they are doing as far as filing your insurance. They make it extremely hard to file your own insurance. I have made two trips to their office and my insurance said I do not have correct paperwork yet
2 months wait for an appointment and suddenly they said that the insurance information was never processed. Then expressed discomfort to submit the insurance information again saying that would take 30 minutes. When asked why they never contacted the patient to inform that, their reply was “ You should know if your plan would cover you or not”. Awful service and complete disregard for the patient’s needs. And charged 25.00 for not proceeding with the appointment. September 2024.
Just called the office to get a copy of my prescription which is needed to be seen by another provider now that I am having a SEVERE eye issue. Since the business no longer accepts my insurance, they canceled my appointment a few years ago on the same day which was no problem. She texted me stating that once I pay a balance then I can pick up my prescription. I've only been there once which was for a routine appt under my federal insurance. She says I have a no-show fee which is inaccurate. During this text dialogue, she became aggressive which prompted me to call the office and the disbelief I experience shook me so bad....she stated, " you either pay the no-show... read full review
The office staff has no clue what they are doing as far as filing your insurance. They make it extremely hard to file your own insurance. I have made two trips to their office and my insurance said I do not have correct paperwork yet