Pro Desk at The Home Depot

Jun 2023

I am extremely unhappy with this Home Depot. This is the second time I have placed an online order with this store, have it completed online and my credit card charged, only to find out days later they can't fill the order. This last time was within the last week. Ordered a riding lawnmower online, the store showed 3 mowers in stock and available. Also ordered a rear bagger for the mower. Both to be delivered to my home. Bagger was coming via ups from out of town. At 8:30 pm the night before the mower was to be delivered I received a voice mail message from Home Depot that the mowers in stock were actually returns that didn't work and they were cancelling the order. I had to call customers service since the bagger had already been shipped to try and get that stopped. Too late, I would have to handle to have the local store come out to pick that up after delivery. I asked when they would have the mower in stock, didn't know and to get one it would have to be approved by the store manager and would be an extra charge for a special order. Terrible!!!!! Well, found almost the identical mower at Lowe's, same mower made by same manufacturer under different names. Two in stock and they will deliver in two days. Why does Lowe's have 4 stores to Home Depot's one in Cumberland County? Isn't the fact that there are over 330,000 people here warrant at least one more store in the Hope Mills area. Home Depot use to way ahead of Lowes, that certainly not the case anymore. Maybe Target will get around to opening another store also. Their parking lot is terrible.

May 2023

We purchased several appliances and a Cub Cadet riding mower from Home Depot online. All three items were defective. I'm not sure if the items were refurbished and sold as new. The Cub Cadet is under warranty and we were informed by Cub Cadet that we had to transport the mower to and from another city for the authorized manufacturer at our expense to be repaired. Spend your money elsewhere.

May 2023

This is the absolute worst store to order from online. If you need delivery seek a different path. I cannot recommend that any more! I ordered a patio door that sat in the store for three weeks after they failed to deliver it, and failed to reschedule until I called. I called to have it rescheduled, got it rescheduled for delivery, and then they failed to deliver it once again. Then they wanted to reschedule the delivery for a third time, and I decided to seek a different path. Save yourself the drama and go somewhere else. I could not be any more irritated.