About Pro Desk at The Home Depot
Pro Desk at The Home Depot is highly praised for its excellent customer service and knowledgeable staff. Customers have shared positive experiences with employees, especially in the appliance department, where one staff member was described as amazing, very knowledgeable, polite, and friendly. This employee helped customers select and order appliances such as fridges, washers, and dryers, answering all questions without needing information sheets and offering useful tips. Customers appreciated the quick ordering process, with delivery scheduled in just 12 days, and noted they received great deals on their purchases. Another customer highlighted an older employee as the "sweetest" person, who was very helpful and kind, making a positive impression. The store's departments, including paint, flooring, lumber, and lighting, are also recognized for their helpful and friendly staff, providing good attitudes and assistance when needed. Despite the overall positive feedback, some concerns were raised about pickup procedures, where a lack of confirmation or verification could lead to potential issues with order pick-up security. Additionally, availability of certain items sometimes required customers to travel to multiple locations to find what they needed. Overall, Pro Desk at The Home Depot is known for its friendly, knowledgeable staff who deliver helpful service, making shopping for appliances and home improvement supplies a pleasant experience.
Don in appliances was amazing today. We moved from Minnesota to the area and needed a Fridge and washer and dryer. Luckily Don was the one available to help us and he is VERY knowledgeable. I was going back and forth to a few stackable washer and dryers and he knew EVERYTHING I had questions for without even looking at the info sheet! I had 2 narrowed down and we'd be at one and he'd be telling me how this one was different etc. he was so polite, so knowledgeable and friendly. He got our fridge, washer and dryer ordered and it would be delivered in 12 days which we thought was great. EVERYONE of my questions I had asked he knew right away. Even gave us a few tips. Would HIGHLY recommend Don in the appliance area. We will be back if we ever need more house appliances. And wow we got some amazing deals!!
Don in appliances was amazing today. We moved from Minnesota to the area and needed a Fridge and washer and dryer. Luckily Don was the one available to help us and he is VERY knowledgeable. I was going back and forth to a few stackable washer and dryers and he knew EVERYTHING I had questions for without even looking at the info sheet! I had 2 narrowed down and we'd be at one and he'd be telling me how this one was different etc. he was so polite, so knowledgeable and friendly. He got our fridge, washer and dryer ordered and it would be delivered in 12 days which we thought was great. EVERYONE of my questions I had asked he knew right away. Even gave us a few tips. Would HIGHLY recommend Don in the appliance area. We will be back if we ever need more house appliances. Also, got a great deal on all of our pieces!
I've been to this home depot location a few to my ex in the last two weeks. Ordered some flooring in store took less than a week to get in. Very pleased about that. The paint department was very helpful I just needed a a white paint for trim and mixed paint for the walls. Because you know new floors require fresh paint for the walls. I picked up a couple light fixtures that they had in store overall great attitude by the store associates of the paint department, the lumber department l, the flooring department. Only issue I had was when I went in to pick up my order I went to the customer service/pickup register, told the lady I was there to pick up flooring, gave her my name and she printed a form and said my order will be at register 1 when I was ready to leave. Okay great. I pick up some additional items I needed checked out at the self service registers take those items to my truck. My order is at register 1 as stated. I wait until the young lady at register 2 is done with a customer and tell her that this was for me and she said take it I am good. So the issue I have is no idea was required, no confirmation number required. Anyone could just walk out with someone's order. I have faith in humanity but it does happen and the potential headache for the customer it could create can be easily avoided. Some items I needed were not available at this location resulting in a little traveling to get what I wanted.