Top It Off

Apr 2023

Poor poor customer service. We usually visit here every time we come in to Emerald Isle and it was no different this time. I purchased some items. I tried them on when we got To our beach getaway. I noticed the sweater had a hole in it where it was not sewn and the dress just didn't do me any justice So when we left the island- ( I live two hours away) I went by to return/exchange and they were not open like their website and storefront said they would be. I texted them and they were short staffed and had no one to work. Ok I get it it. When I was able to return to the island a couple weeks later they would not take return. No store credit or anything. We're very rude. Last time I will spend my money here. BTW. The items were not On sale and cost over two hundred dollars

Jul 2022

Have spent a lot of money there, bought 4 shirts recently just before some travel so didn't even take them out of the bag until I returned a couple of weeks later...discovered one of the shirts had a hole in it. Took it back to exchange it (didn't ask for refund) and was told their exchange policy was 5 days from purchase. I told store employee my situation (and my purchase history) and she went to back of store to ask the owner. Employee came back and said no dice. I looked puzzled and said under the circumstances, couldn't an exception be made, and could I speak to the owner (I wasn't convinced the employee conveyed my situation). The employee said "She won't speak to you." I was slack-jawed. I then emailed the owner offering this background and asked if she might consider an exception. No response. Quite the trio: bad math, bad business, bad judgement. Don't give this place your business, you can get their stuff most anywhere (and not face the "no refunds, 5 day exchange" policy).

Jun 2022

I like the selection of jewelry and clothing, but the employee that was there made me so uncomfortable! She was not friendly, she followed me around, but never asked if she could help. When I asked her about sale items she couldn't be bothered. I ended up buying several things & when I checked out she complained about how she wanted to go home!???? It was an awkward experience to say the least.