They responded within an hour of my call to their office. Gas heat failed on my old split system. Enrique was the tech and he was fabulous. Listened to my description of the issue. Had the gas heating tubes dismantled in 10 minutes. Cleaned them and then reassembled everything in its proper orientation which is difficult. He let me watch him work and answered all my questions. (I really like knowing how things work and I am modestly DIY capable around AC systems.) This is a real 5 star rating for Enrique and Alternative Aire.
November 2024
Alternate Aire has installed and maintained our HVAC systems for several years now and we have found their technicians well-qualified, helpful, and thorough. If there were any issue with our unit, thermostat, or AC, they were there promptly to repair or replace. We are very pleased with our service!
November 2024
My heater failed just as a cold snap started. I contacted Alternative-Aire, because they'd been great in the past. They were great again. They had someone on site the same day. He fixed and explained the issue. I asked whether the "guilty" part should be replaced. He did not try to "sell" me but said, probably yes. He then asked about warranty, helped me find the right information, and arranged to get the replacement part under the--just barely--still active warranty. These guys are awesome!
They responded within an hour of my call to their office. Gas heat failed on my old split system. Enrique was the tech and he was fabulous. Listened to my description of the issue. Had the gas heating tubes dismantled in 10 minutes. Cleaned them and then reassembled everything in its proper orientation which is difficult. He let me watch him work and answered all my questions. (I really like knowing how things work and I am modestly DIY capable around AC systems.) This is a real 5 star rating for Enrique and Alternative Aire.
Alternate Aire has installed and maintained our HVAC systems for several years now and we have found their technicians well-qualified, helpful, and thorough. If there were any issue with our unit, thermostat, or AC, they were there promptly to repair or replace. We are very pleased with our service!
My heater failed just as a cold snap started. I contacted Alternative-Aire, because they'd been great in the past. They were great again. They had someone on site the same day. He fixed and explained the issue. I asked whether the "guilty" part should be replaced. He did not try to "sell" me but said, probably yes. He then asked about warranty, helped me find the right information, and arranged to get the replacement part under the--just barely--still active warranty. These guys are awesome!