Gutter Guards America

Mar 2024

Do not trust this company. They are not trust wordy. Way overpriced. Don't do work as promised. And hungry for money. I contacted Gutter Guards America to replace a damaged downspout, possibly replace a gutter if damaged, clean out the rest of the gutters, and install leaf guards for the gutters. An employee to do the assessment arrived, examined my property, and quoted just under 4000 USD for the job and an appointment was scheduled for 2pm. Though, the date of the appointment wasn't clear as the employee wrote down "Install Wed March 3rd Afternoon"...which is a Sunday. But, at least, the "afternoon" part is unmistakable. And, I requested that the employee doing the assessment would be present while the work is done. On the 5th, I get woken up at 7:45am by a phone call from a Charlotte phone number saying that the contractors were arriving soon. I replied with how I didn't want anyone here that early, as that is not the time for which my appointment was scheduled. Around 8:30am, two contractors from Gutter Guards America arrived anyway and, without exchanging a word, started working on my property. There was a significant language barrier as one didn't speak English and the other communicated the best that he could, but that did get straightened out after discussion with the company itself. To give credit where it's due, the workers were quite diligent...though, the problem is that only half of the quoted work was done. The gutters were cleaned, though the contents of the gutters were just dumped onto my deck. And the leaf guards were installed. However, the other tasks went unaddressed. I was later contacted with a bill through an email for the original price, despite the work not being completed. Later, the employee doing the assessment sat parked outside of my property for about 45 minutes while blowing up my phone, claiming that I signed a contract and he's here to collect. Later, I was contacted by the company itself to whom I said that I signed no contract and demanded that the rest of the rest of the work gets completed. That has yet to get addressed.