Three Brothers Tile and Marble

Jan 2022

November of 2020 we had our floors done by Gregorio over Three Brothers Tile and Marble. Six months- if even that- the tiles started to crack. So we contacted him, he came out, took a look at them and said it was my house that was settling because of the weight. He brought his laser out and he confirmed his self that my house had not settled since he installed the floors. He said we should reinforce our crawls space.We’ll shortly after that more and more tiles starting to break and even the grout started to crumble. We contacted him again and this time he said he wasn’t going to fix it and he would file it with his insurance. This was back in june/July of 2021. Here...read full review

Jan 2022

November of 2020 we had our floors done by Gregorio over Three Brothers Tile and Marble. Six months- if even that- the tiles started to crack. So we contacted him, he came out, took a look at them and said it was my house that was settling because of the weight. He brought his laser out and he confirmed his self that my house had not settled since he installed the floors. He said we should reinforce our crawls space. We'll shortly after that more and more tiles starting to break and even the grout started to crumble. We contacted him again and this time he said he wasn't going to fix it and he would file it with his insurance. This was back in june/July of 2021. Here we are January 2022, no insurance has contacted me, his secretary said she filed the paperwork again because to her it seemed that the person before her hadn't done it . Now there's cracked tiles EVERYWHERE, literally! We had our living room, dinning room and kitchen done. My kids walk on these floors and right now when I called his office again I expressed this to the guy who answered and all he could say was SILENCE! They keep telling the insurance will contact you. Uhhhhh yea I know that but I can't believe they haven't called me in 6 months . We showed Gregorio pictures of the work when it was being done where they left all of the old broken up plywood on top of the insulation, they didn't secure the new plywood properly to the beams, they left my vents dangling and not to mention the mess his worker left all over my floors. His response: they did clean it all out the told me they did excuse me but the whole 2 weeks your guys were here you didn't step foot on my property but maybe once to "check" the job and another to collect the money. This is just plain ridiculous. We run a business as well and we would NEVER do this to a customer!

Feb 2020

HIGHLY RECOMMENDED. Couldn't be happier. The workers showed up on time. They worked the entire time. They completed both tile jobs on time. The work was flawless. The cost was reasonable. The crew worked neatly and cleaned up after they finished. I don't give many five-star ratings, but these guys earned it. I'd hire them again in a New York minute. Disclaimer: I didn't contact the contractor to do the work; our designer recommended them and we went with them based on that. Again; couldn't be happier.