Massage Envy

Dec 2023

I am writing this review for the sole purpose of cautioning others before relying upon this location for a guaranteed massage if you need one. I booked an appointment online in advance for 11/22 due to experiencing pretty bad muscular shoulder pain and needing a deep tissue massage. I received a call/voicemail the day before the appointment (11/21) only asking me to call them back to confirm the appointment. I called back to confirm, spoke with a live person at the location 24 hours prior to the appointment time, and was suddenly told that they were "trying to get out of there early" the next day (it would be the day before Thanksgiving) and asked if I could move my appointment...read full review

Mar 2023

The massage was fine however I was charged $75 for an hour massage per what the website says. I paid with a gift card and put the tip on my credit card. I wanted to tip 20% however when I looked at my receipt I was charged 20% on $125.00. When I called to ask about it I was told I was charged $75 for the hour massage but required to tip on the "non member" rate which was $125. I will not be going back.

Dec 2022

Booked massage on app with profile that has been active for years. It said amount due was $75 for 60 min massage with money due at appointment. Massage went from 5:04-543. Always expect to lose some time but Our initial chat took about a minute, and was unrobed in less than a minute. Therapist was gone for literally 8 minutes. Wasn’t happy when it ended 17 minutes before hour was up. Massage was ok, nothing special. Go to check out and the kid tells me it’s $125 plus tip. I explained that I booked it on the app and it said $75. He then said that’s only for new clients, and I’ve been a customer for years so that doesn’t apply to me. I expressed my frustration and he clicked buttons for a few seconds and said there was nothing he could do. STAY AWAY!! Have NEVER received a massage worth $75 from a massage envy let alone $125