About City Air Experts Heating and Cooling
City Air Experts Heating and Cooling is a business that has been providing HVAC solutions to homes in Charlotte, NC, and the surrounding areas since 2009. They focus on building long-term relationships with their customers by training their technicians to deliver high-quality service. The business is known for its unique approach that prioritizes customer needs and effective internal processes to address all heating and air conditioning requirements. Customers have praised City Air Experts for their responsiveness and quick answers to questions, noting the thorough and good work provided. They are recognized as honest and professional, aiming to avoid unnecessary services or convincing customers to change their systems. Rafael has been highlighted for his professionalism and personable nature, with reviews mentioning his quick diagnosis of issues and reasonable pricing. City Air Experts is recommended for their HVAC system repair services and new HVAC installations. Their technicians, including Axel and Jose, have been described as extremely professional and friendly, with thorough explanations during service. Customers appreciate the clean-up after work is done and the overall excellent experience. One customer emphasized respect for the integrity of the team, as they double-checked equipment readings to avoid unnecessary charges. Overall, City Air Experts Heating and Cooling is a business known for its reliable service and high customer satisfaction.
Our A/C went out on Labor Day.
I called City Air and Rafael came out within 1 hour. Diagnosed the problem. Bad compacitor and had the A/C up and running in 10 minutes
Rafael very personable and reasonable pricing. I highly recommend City Air Experts!
Of note I have been a Priority Advantage customer of Morris Jenkins for over 4 years
And pay a monthly fee. . Since I pay a monthly fee I called them first and they couldn’t get anyone out to my house today. I asked them what is the point of being a Priority Advantage customer??
As always, your team is professional and courteous! I planned to have two parts replaced today, however, when your tech showed up, he explained he had been having technical issues with his equipment and had to replace it. He believed these issues may have resulted in readings, on his last visit, that suggested the second part needed to be replaced. He wanted to double check the readings with the new equipment to ensure the second part really needed to be replaced. Turns out it did not. In a day and age where you could have replaced the part and charged me anyway, I greatly respect and appreciate the integrity of your team that saved me money. Both thumbs up from me!...read full review
Very pleased with the service provided by City Air Experts! Rafael, Tom and Charlie were very professional, informative, and offered all kinds of options for us in our HVAC needs. A very customer focused company!