Koko Palmer at Ulta Beauty the Salon

Aug 2023

Stopped in to find a few products and though they had testers of some of items I was looking for out, they were out of stock with many items. We had to seek out a customer support person to answer questions. We defiantly were looking for things and walking around but no one asked us if we needed help. I've been in many Ulta's and they are usually brimming with staff and support. Maybe it was because it was early evening but it shouldn't matter. There were many people browsing for things and I noticed they didn't get much help either. It was disappointing.

May 2022

This past week I came in to return some foundation that didn't work for my skin. I have been trying to find a new foundation that works better for my needs. I came to Ulta and I was very lost as I was trying to find a new foundation to try.. and going through the painful journey of what color matches me. A consultant, Mariah came up to me asking if I needed assistance. She was so sweet, caring and willing to help. Mariah took the time to help suggest foundations for me and helped me get the right color. She also gave me tips and pointers with applying my makeup. I left with a new primer, foundation and mascara. I appreciate her coming up to me asking if I needed help rather than me chase someone or creepily follow someone to ask for help. Mariah is amazing and makes me want to come back to the store for future purchases.

Dec 2021

I've been getting my eyebrows tinted and waxed at the Benefit Brow Bar at the Ulta in Chapel Hill every month for almost 2 years. Pia, who unfortunately no longer works there, was so nice and did an amazing job and turned me on to getting regular professional eyebrow maintenance. However, I've been seeing her replacement, Kiara, for the past 2 months and she's fantastic! I have gotten so many compliments on my brows!! In times of COVID, she is super contentious about cleaning her tools and workspace and I feel totally safe and comfortable being there. She's very detail-oriented and goes through all the steps to make sure my brows are perfect. My natural eyebrows are full and naturally well-shaped, but are basically nonexistent color-wise so this helps so much and has really improved my self confidence. All this and Kiara is just a nice person and a delight to talk to! I'd 100% recommend her to anyone looking for eyebrow help!!!