Good sleep. Even under construction. Service is good. Comfortable sized rooms. Temperatures are adjustable. The yucks are the parking. You never can find parking around the front of the hotel. You have to go to the shared paid lot w a tag given to you by the hotel and then once in the parking deck it's lower level only but only certain spaces. And the construction folks are taking up a lot of customer spots. There was one time it was a truck and trailer that took up 4 Spots. So...no. And the coffee/breakfast is a paid thing and the items they have are like what you can get at a better quickie mart. Another no.
June 2024
The staff is GREAT! Everyone was very polite, professional and accommodating. I wanted to say, Thank You before I check-out to the Aloft Marriott Hotel's staff, Vanessa, Lindsey and Vernon because I appreciate their support and help with making my stay a little more enjoyable. And, if I forgot to shout a name it doesn't mean your service was any less. My stay at the Aloft Marriott Hotel, Chapel Hill. NC is very peaceful and comfortable. And, considering the reason for my extended stay at a non-extended hotel their staff made it fun...laughing, joking and sharing stories. The property is small and clean which was a good thing because it was quiet.
November 2023
Hands Down! Best Customer Service.! I stayed here for a conference and encountered a multitude of people. Larry, the bartender deserves his own property alone. Larry was extremely personable and professional. Larry also maintained the highest level of customer service. Other staff who worked at the front desk, including Marcus consistently provided outstanding customer service as well.... If I were to rate anything as a growth, I believe it would be the communication between the front desk and housekeeping regarding checkout information. But other than that one detail, the hotel is clean and welcoming, the staff is inviting and the hotel is in a central location to food.... read full review
Good sleep. Even under construction. Service is good. Comfortable sized rooms. Temperatures are adjustable. The yucks are the parking. You never can find parking around the front of the hotel. You have to go to the shared paid lot w a tag given to you by the hotel and then once in the parking deck it's lower level only but only certain spaces. And the construction folks are taking up a lot of customer spots. There was one time it was a truck and trailer that took up 4 Spots. So...no. And the coffee/breakfast is a paid thing and the items they have are like what you can get at a better quickie mart. Another no.
The staff is GREAT! Everyone was very polite, professional and accommodating. I wanted to say, Thank You before I check-out to the Aloft Marriott Hotel's staff, Vanessa, Lindsey and Vernon because I appreciate their support and help with making my stay a little more enjoyable. And, if I forgot to shout a name it doesn't mean your service was any less. My stay at the Aloft Marriott Hotel, Chapel Hill. NC is very peaceful and comfortable. And, considering the reason for my extended stay at a non-extended hotel their staff made it fun...laughing, joking and sharing stories. The property is small and clean which was a good thing because it was quiet.
Hands Down! Best Customer Service.! I stayed here for a conference and encountered a multitude of people. Larry, the bartender deserves his own property alone. Larry was extremely personable and professional. Larry also maintained the highest level of customer service. Other staff who worked at the front desk, including Marcus consistently provided outstanding customer service as well.... If I were to rate anything as a growth, I believe it would be the communication between the front desk and housekeeping regarding checkout information. But other than that one detail, the hotel is clean and welcoming, the staff is inviting and the hotel is in a central location to food.... read full review