Carolina Air

Carolina Air, Inc. Heating & Cooling is a Trane dealer with over 20 years of experience servicing and repairing heating and cooling systems in Moore and surrounding counties. The company started by focusing on large commercial projects and high-end homes but has shifted to provide the same quality service to regular-sized homes. Known for its professional and knowledgeable technicians, Carolina Air's staff arrive on time and clearly explain problems to customers. Customers frequently praise the staff for their expertise, kindness, and helpfulness. Technicians are prompt, professional, and eager to solve problems quickly. They often go beyond their duties, noticing issues like exterior decorations that might fall and taking steps to prevent damage. One customer highlighted that a technician called ahead to confirm his arrival, was friendly and courteous, and had everything running smoothly in no time. The company has received high recommendations for both routine maintenance and repairs, with staff providing friendly assistance over the phone. Additionally, customers appreciate the thoroughness of the service, as technicians break down information clearly, answer questions, and respect their homes. Regular maintenance is affordable, with options for discounted prices if any issues arise. One customer noted that when they first contacted Carolina Air due to a malfunctioning outside fan, the technician arrived the very next day and fixed the problem immediately. The dedicated team is valued for their thoughtfulness, reliability, and for sending photos of their work after service completion.