My massages were great by Dominic but the customer service needs some help. Meaning this location needs to actually answer the phone. I had to make a 20 min drive-up there because I kept being put on hold until I hung up. I would call back and the same thing would happen. When I go in person, they are not rude, but could use more front desk staff for sure.
November 2023
Erika is new to the Burlington store, and she is the best! She creates an atmosphere of relaxation and provides the therapy I need. I can’t wait to see her each time, and I’m always happy I took time to take care of me! Her massage technique and attention to detail has really moved my physical health forward!Thank you Massage Envy and THANK YOU ERIKA!!
May 2023
My 5 stars is for Ashley. I have been a member at ME Burlington for several years. I personally prefer the facial to a massage, not that I don't like a massage, but the facial is so relaxing. I have tried multiple estheticians; some were good or ok, and some were not. Ashley has always made me comfortable, and I just love her personality. and finally told them I did not want to go to anyone else.A few months ago, they raised the membership yet again and I sadly had to cancel. I could no longer justify the increased cost and expense. The one thing I will definitely miss is my time with Ashley and my facials that I have come to need. Maybe one day I will renew, and... read full review
My massages were great by Dominic but the customer service needs some help. Meaning this location needs to actually answer the phone. I had to make a 20 min drive-up there because I kept being put on hold until I hung up. I would call back and the same thing would happen. When I go in person, they are not rude, but could use more front desk staff for sure.
Erika is new to the Burlington store, and she is the best! She creates an atmosphere of relaxation and provides the therapy I need. I can’t wait to see her each time, and I’m always happy I took time to take care of me! Her massage technique and attention to detail has really moved my physical health forward!Thank you Massage Envy and THANK YOU ERIKA!!
My 5 stars is for Ashley. I have been a member at ME Burlington for several years. I personally prefer the facial to a massage, not that I don't like a massage, but the facial is so relaxing. I have tried multiple estheticians; some were good or ok, and some were not. Ashley has always made me comfortable, and I just love her personality. and finally told them I did not want to go to anyone else.A few months ago, they raised the membership yet again and I sadly had to cancel. I could no longer justify the increased cost and expense. The one thing I will definitely miss is my time with Ashley and my facials that I have come to need. Maybe one day I will renew, and... read full review