Massage Envy

Massage Envy provides massage, skin care, and total body stretch services that promote overall wellness and healthy living. Many customers praise the quality of massages and skin care treatments they receive. The massages are often described as great, with some clients noting significant improvements in physical health. Therapists like Erika create relaxing atmospheres and focus on effective therapy, making visitors feel comfortable and satisfied. Customers appreciate the personal attention and look forward to their appointments. Some reviews mention issues with customer service, especially regarding phone communication. Customers have experienced difficulty reaching the location by phone, which has caused frustration and led to in-person visits. While some estheticians receive high praise for their technique and professionalism, others are viewed as needing improvement. The waiting area furniture has been criticized for being uncomfortable, suggesting a need for better seating to enhance the ambience. Despite recent increases in membership prices, many loyal customers value their experiences and the personal connections with staff members like Ashley. Overall, Massage Envy is known for its therapeutic services but could do more to improve customer service response times.