Massage Envy

Massage Envy offers massage, skin care, and total body stretch services that promote overall wellness and healthy living. Many customers appreciate the quality of massages and skin care treatments they receive. Dominic's massages have been described as great, while Erika, a new therapist, creates a relaxing atmosphere and provides effective therapy that significantly improves physical health. Customers have expressed their satisfaction with the services and look forward to their appointments. However, some reviews highlight issues with customer service, particularly regarding phone communication. Customers have experienced difficulty reaching the location by phone, leading to frustration and the need for in-person visits. Additionally, while some estheticians have received praise, others have not met customer expectations. Despite recent membership price increases, loyal customers have valued their experiences and the personal connections they formed with staff members like Ashley. Overall, Massage Envy is recognized for its therapeutic services but could improve its customer service responsiveness.