Understaffed. This is a corporate rooted problem, I know, but they don't tell you at the store level if they are asking them to help pay potential employees more to help staff their stores or do anything to help you feel enabled to get the help you need when there's nobody available.
August 2022
I was very disappointed when I tried to drop my pet all to be groomed today. I was late to drop her off. However, I was told, because they are extremely short staffed they could not see her today. I was also told because they had a hostile animal in the back they could not leave it to help me. I would not have wanted my little Yorkie-poo to be around what Pet Smart considered a "hostile" dog. I was told they could not see me again for 19 days. I'm actually happy it happened. It saved me almost $150. I found a better place and will not bother with my neighborhood Pet Smart ever again. Look for a local establishment instead. They actually care about your... read full review
August 2022
I was late by 3 extra minutes. The appointment states it could be 2-3 hours. However I was told because of short staff, they could not help me. I'm glad. I saved money. Will never go there again
Understaffed. This is a corporate rooted problem, I know, but they don't tell you at the store level if they are asking them to help pay potential employees more to help staff their stores or do anything to help you feel enabled to get the help you need when there's nobody available.
I was very disappointed when I tried to drop my pet all to be groomed today. I was late to drop her off. However, I was told, because they are extremely short staffed they could not see her today. I was also told because they had a hostile animal in the back they could not leave it to help me. I would not have wanted my little Yorkie-poo to be around what Pet Smart considered a "hostile" dog. I was told they could not see me again for 19 days. I'm actually happy it happened. It saved me almost $150. I found a better place and will not bother with my neighborhood Pet Smart ever again. Look for a local establishment instead. They actually care about your... read full review
I was late by 3 extra minutes. The appointment states it could be 2-3 hours. However I was told because of short staff, they could not help me. I'm glad. I saved money. Will never go there again