About 72 Degrees Heating & Air Conditioning
72 Degrees Heating & Air Conditioning is a dedicated service provider specializing in heating and air conditioning solutions in Apex, Wake County, and the surrounding areas of central North Carolina. The company offers a range of services, including gas furnace repairs, heat pumps, ductless mini-splits, and dual-fuel hybrid systems. Customers appreciate the knowledgeable and helpful technicians who are very friendly and highly professional, ensuring excellent customer service. Technicians are efficient and respond immediately, quickly diagnosing problems. With 24/7 support for emergencies and HVAC maintenance plans, 72 Degrees is committed to keeping families comfortable year-round. The company's Ironclad Heating and Cooling Guarantees further emphasize their dedication to quality service. Overall, 72 Degrees is highly recommended for reliable HVAC assistance. The reviews highlight the company's prompt response, professional and knowledgeable technicians, and their commitment to addressing customer issues effectively. Josias Calderon, Zach, and Jessie Guevara are praised for their expertise and excellent service, with customers expressing satisfaction with the company's approach of not trying to sell unnecessary products.
I'm very appreciative of Jessie who has gone above and beyond for my family. Jessie has provided us with the best service and pricing for our needs (which have been quite pricey) but he has always kept us in mind which no other service provider in this area has been able to do.
This company is a SCAM. I have a three year old package unit for my home that was installed by 72 Degrees just before I purchased my home in 2019. The system worked well until late August 2022. While there was a rare circumstance that a low voltage wire arched and created a refrigerant leak in the suction line, 72 Degrees failed to make the appropriate repair and did irreversible damage to my system. The technician patched the suction line and put 4.8 pounds of refrigerant (system calls for 4.5 pounds), but based on expert opinions of two HVAC experts and competition, a proper vacuum was not pulled to remove moisture and other debris from the line. Fast forward a few days from the initial repair - A/C is still not cooling and the house is reaching 85 degrees inside with very high humidity. The technician now claimed the compressor was condemned and is in need of a replacement. This was submitted through the manufacturer warranty. After almost three weeks waiting for the new compressor to arrive, the technician returned to replace the compressor. After installing the new compressor and prior to adding refrigerant back into the system, the technician (same guy who serviced the unit the first time) spent time looking for a power outlet and asked me for a drop cord to pull a vacuum. Less than an hour later, he says there is moisture throughout the entire system and it needs to be replaced. I have spent $4,300 in refrigerant and labor and still have no working A/C system. The service manager joined the senior technician today to also recommend a replacement system for over $12,000. I am now using a different HVAC company to replace my system and will never trust 72 Degrees again. Don't fall for their traps!