My mother and I owned and lived in a duplex, after she passed discovered a leak, called HWS many many times for 3 days before they finally came out to turn water off, dug 2 holes in my front yard, hit and ruined my chain link fence and after that had to dig a hole in my neighbors front yard, because that is where my shut off valve. No wonder no one I called to help, since they would not, could not locate it. The damage to the kitchen floor, outside and basement was so bad I could not afford to repair and without the rental income I could not afford to stay in my home. Now 4 years later and without any other notice from them, HWS is sueing me for for past water bills... read full review
My mother and I owned and lived in a duplex, after she passed discovered a leak, called HWS many many times for 3 days before they finally came out to turn water off, dug 2 holes in my front yard, hit and ruined my chain link fence and after that had to dig a hole in my neighbors front yard, because that is where my shut off valve. No wonder no one I called to help, since they would not, could not locate it. The damage to the kitchen floor, outside and basement was so bad I could not afford to repair and without the rental income I could not afford to stay in my home. Now 4 years later and without any other notice from them, HWS is sueing me for for past water bills... read full review