Reviews for Massage Envy
Write a reviewHours
Monday: 9AM - 9PM
Tuesday: 9AM - 9PM
Wednesday: 9AM - 9PM
Thursday: 9AM - 9PM
Friday: 9AM - 9PM
Saturday: ClosedSunday: 11AM - 5PM
Tips
price range: average by appointment only accepts credit cards accepts insurance
Ratings
Google: 4.5/5 Facebook: 4.3/5Massage Envy
1595 Grand Ave Ste 215, Billings
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Came here for my first ever massage. It was absolutely amazing.
Clean, quiet, ZEN, respectful, soothing. I’ll never go anywhere else. Rashonda and Erin are phenomenal!!!!
Although I really liked my specific massage therapist at this facility I unfortunately developed a very negative opinion of Massage Envy as a whole. I moved out of state and went through a total nightmare trying to transfer my membership (Covid didn’t help with this). Long story short, it was a combination of being bounced back and forth between each locations while managers just kept directing me to the other repeatedly while no solution was ever achieved. I moved again and have 13 credits accrued that I will never be able to use due to not having a ME in my community and they will not refund credits. They will keep approximately $900 worth of credits I can’t use...read full review
Although I really liked my specific massage therapist at this facility I unfortunately developed a very negative opinion of Massage Envy as a whole. I moved out of state and went through a total nightmare trying to transfer my membership (Covid didn't help with this). Long story short, it was a combination of being bounced back and forth between each locations while managers just kept directing me to the other repeatedly while no solution was ever achieved. I moved again and have 13 credits accrued that I will never be able to use due to not having a ME in my community and they will not refund credits. They just kept telling me I should make the 3 hour drive and use them. They will keep approximately $900 worth of credits I can't use but could have used if someone was better able to help me transfer my membership to begin with. Not a very customer friendly policy. I'll also add that the employee hung up on me before our conversation ended and I wasn't even yelling yet...... ;)