Geek Squad

Jun 2024

I just wanted to recognize a super awesome employee by the name of Paul who works in auto radio. I purchased a Kenwood car stereo for my Jeep late last year Jeep installs aren't easy but he did a great job! I think it was before Christmas last year and today I stop in to buy a new iPhone cable. As I walk into the store I bump into Paul he recognizes me and helps me pick out the correct cable That's pretty good customer service

Nov 2022

First time I have ever gone into a store and the employees had so little respect for customer who was so ready to purchase a refrigerator. The first person was a manager in the refrigerator dept. who just walk away, maybe something I said but really. A young lady went to get someone to help but they never came. Three associate who appeared to be carrying on a jovial conversation at the exist tried to help but it was too late then. Do I really have to beg for Best Buy to sell me a fridg???!

Aug 2018

Geek Squad protection plans truly stand true to their word. If you're purchasing a higher dollar item and they offer you this insurance option, pay for it. I purchased a rather expensive laptop and later damaged it physically over a year later. I priced the parts myself and they were half the value of the initial purchase. I then got an email from Best Buy, randomly reminding me of my plan I had purchased (I had totally forgotten). The repair with Geek Squad was completed within a week. The drop-off process was quick and simple. The staff was instructional, pleasant, and worked with diligence. Once dropped off, I was updated via email quite often throughout the week....read full review