US Bank Mortgage

Dec 2023

DO NOT BANK HERE!!!! My deposited almost $500 into an atm on Saturday, atm glitched out and ate my money, i didn't get it back and it never went into my account. I went into the West Clay branch on Monday, i was told that the money should be in my account by the end of the day. it wasn't. Went back on Wednesday, told the same thing. still don't have my money. Now it's Friday and i went in and i was told it could take up to ten days to get my money back. This is my rent. Now i cannot pay my rent and im screwed. As soon as i get my money back im cutting all ties with US Bank. 0/10 dont recommend unless you want your money stolen.

Mar 2021

Continued from previous post......... this bank was also very controlling during Covid. Had the same kind of issues. When other banks were open and just letting people walk in, this bank wouldn't. You had to make an appointment for everything....even when other banks were fully open. The lines of cars at the drive up were around the building, but they didn't care. They just do not want to deal with customers. They do not have the necessary skills to deal with customers. What is truly the problem here is attitude. From the top down, their attitude is the customer means nothing. Everything is for their own convenience and not for the convenience of the customer. Even before Covid, when you walked in the bank there were people sitting at desks playing on their phones while ignoring customers. It's just a truly awful bank. I handle my parents affairs here unfortunately but will be moving all of their money out of this one. There too many much better options out there for any customer to put up with this kind of juvenile, combative, spiteful and threatening behavior. And when Carol finally got the box open, it was almost 1 o'clock. So I had to take all the contents out of the box to take with me. I did not have time to go through it. I asked for a bag. She said they did not have anything. Which of course you know is BS. This is the level of service you get at this bank. Just read the other reviews on here about this bank. They are awful and their bad attitudes permeate every interaction they have with customers. They relish making it as difficult as possible for customers to get their business done. And if you DARE say a word about it, they'll make it even worse. HORRIBLE!