Rice Stephen R OD

Aug 2024

I made an appointment on-line almost a month ago and showed up today only to find out the visit was canceled and the Dr wasn't even in the office. Supposedly an Ashley called and left me a voicemail but no one ever called me or left a voicemail. This is very poor business and with all the choices in a town this size, I will be taking my money and business elsewhere.

Oct 2023

Went in for a contacts lens and eye glass exam. The lady at the front desk that pointed me in the right direction greeted with a smile and was pleasant, the lady who checked me in was professional and pleasant and those are the only positives I have to say about this place. I went in to get a specific brand of contacts, they didn't have them in stock but said they could order them, I asked for my prescription so I could order it else where and they gave me my prescription without the information needed for me to order my contacts online. I have called 5 times now and was only able to speak to someone the 2nd time I called, She advised me that they can't order them and I would have to go in and pay full price and do the exam over again if I want to order the contacts I originally wanted. I asked to speak with the person who did my exam and they said they don't have time, asked to speak with a manager and was sent to a voice mail. Left 3 messages over the last week and no call back. I've never left a business a bad review before but I've also never been treated this way.

Nov 2022

I went here for my annual vision exam and a new pair of contacts. It was as obvious from the start of the appointment that I was going ti be uncharged and pressured. I stated from the beginning that I was previously in Acuvue Oasis lenses. I was pleased with that contacts, and stated that I'd warn them the last 10 years and wanted to keep them. After a quick test, determining my eyes got worse, I was quickly given a quote for a daily wear lens. I reminded the nurse and doctor that I wore Acuvue Oasis, but I was told the daily wears were better and would be cheaper on the long run when factoring contact lens solution and upkeep (about $75 a year). At the very end of my appointment, I was given a quote and told that I would be expected to pay almost $300 for contacts AFTER insurance (which covered $130), a "clinic discount," and "rebate" (which would require I send in additional paperwork later for reimbursement. Meaning, I would have had to pay $350 in clinic that day for the lens'. My last contact lens purchase was $50 after insurance. Something was suspicious. I came back the next week to be fitted for the contacts I wanted originally, Acuvue Oasis. I was told that I shouldn't be wearing them for a month because they're a two week wear. I was they wouldn't be able to advise my six month purchase of the lens' because this would imply I'm wearing them for thirty days not two weeks. After contacting two other clinics, it was confirmed that while the lens ARE intended for two weeks of wear, many doctors will give patience the lens for a 30 day wear if they aren't being worn daily. I wear glasses v. contacts at about a 50/50 basis. I advocated for the preferred contact, and only after 10 minutes of back and forth and deciding to leave the clinic and go elsewhere was I "allowed" to proceed to the check out counter for the purchase of the contact. At the counter, I then had to advocate again for myself because the front desk tried to force me into buying an year-long supply. I could not recommend this place, less. The folks were nice enough but the entire model do upselling medical services is disgusting. It's obvious that the goal of this clinic is money not care. They even have a sign poster as a scare tactic to encourage clients from taking their prescription and buying cheaper glasses online. I've done this for five years and never had a problem with the glasses. They're $300 cheaper, and they don't require this crazy upselling and pushy back-and-forth. I won't be going back.